![]() ![]() I was very surprise after the first 15 days of using it. I have subscribe a cheap plan for $30.00 per month with 4GB plan, but I was ending up paying $220.00 for the first month because I was not aware of overage data usage. This company try to scam the new subscriber. Again, do yourself a favor, make your life easier, DO NOT EVER start with Phonebox. If you are with any other phone company, port out will be done immediately you dont have to experience any of this. Contact Phone box to terminate your account. (For my case i waited more than 60 hours but still didnt receive anything, waited in line with customer service phone line for more than 30 mins and they said you just have to wait.:) 3.provide your "new" account number to new (better) company you are going to start your phone plan with. 2.up to 48 hours, Phonebox will send you a "new" account number which I dont know why. ***WORST PART*** if you are willing to port out your number, make sure you follow the next steps: 1.contact Phonebox and tell them you need to port out your number. DO NOT EVER have hope to get your request done right away with Phonebox. 2.email customer service takes 24 business hours to reply you back. 1.phone customer service takes at least 30 minutes to pick up every single time.when they pick up the phone, they cant help you with your concern, tell you they request it.and you will get response within 48 business hours. If whoever is reading this comment, do yourself a favor, do not start your plan with Phonebox. It is the most frustrating experience I’ve ever had. Be prepared to wait for hours on the phone or online chat. You have to contact the company again to terminate your account. Only then you can go to the new provider to transfer. It will take 1-2 days for you to receive an email telling you your account number. You have to ask Phonebox to port out your number. It is difficult to transfer to another company if you want to keep your number. This has never happened before with any other company.ģ. ![]() Our bill for last month was $98 for 4G over usage which is impossible since we have very fast wifi at home. My daughter who is 15 and stays at home most of the time due to pandemic was charged for data over usage every month. I will never call them again after wasting almost 2 hours.Ģ. After 40 minutes holding, I got a voice message that this person’s voice box is full and you can not leave any messages. It is almost impossible to contact the company by phone. This is the worst ever company I’ve ever dealt with.ġ. I gave them one star which I think is too high.
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